The polite review request that actually works.

One SMS + one email, ready to send.

Customers want to help — they just need to be asked properly. Three tones, your name in the right places, the link baked in.

The details

Use the customer's first name. It doubles reply rate vs. "Hi customer."

Customer first name

Your name

Business name

The job (e.g. kitchen reno, hot water swap)

Your Google review link

Tone

Pro tip: send the SMS the day after invoice. Hit the email 4 days later if no review yet.

Your email * *

We'll send you our full review-building guide and automation tips.

SMS script

≈ 223 chars

Hi there! Hope you're well from the team. Thanks again for the chance to help. If you've got a minute, a quick Google review would mean a lot: [your-google-review-link] Means a lot to a small local business — thanks heaps!

Email script

Subject: Quick favour, there?

Hi there, Thanks again for letting us help. It was a pleasure working with you. We're a small local business and Google reviews are how new customers find us. If you've got a minute, would you mind leaving us a quick review? It honestly makes a huge difference. Here's the link: [your-google-review-link] Even one line about your experience helps. Means a lot to a small local business — thanks heaps!

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